Customer feedback for service businesses

Your customers are talking. We're just better listeners about it.

We read every response so you don't have to. Start collecting in five minutes with a QR code — connect your jobs whenever you're ready.

You had me at no sales call →

30 DAYS FREE

We'll skip the small talk.

What you actually get

Nobody wants a survey tool.

Here's your week right now. Flip it.

Public reviews

Complaints

Customers who stay

Referrals

The reason why

Accountability

Fulfillment intelligence ^*

Written SOPs ^*

^* Add-ons. Not in the base plan, and not something you need on day one.

Scores corrected, last 30 days Sample

1 in 12

Responses where the score and the comment disagreed. Caught in both directions.

What gets caught

Some of your happiest customers rate you badly. We catch that too.

A fat thumb shouldn't cost you a point. A polite five shouldn't hide a problem. Canopy reads the score and the comment, then trusts whichever one is telling the truth.

Scored 1 of 5 · raised to 5

"Showed up early, fixed everything, telling my neighbours."

A fat thumb, not a crisis. Your score keeps the 5.

Scored 5 of 5 · flagged anyway

"Fine I guess. Had to follow up twice though."

Worth a call before it becomes a review.

Field notes

What your dashboard looks like, most weeks.

Sample data from a demo workspace, not a real customer's numbers. Yours starts empty and fills as responses land.

SATISFACTION, LAST 30 DAYS Sample

In this demo, 87 of 100 said things went well. The other 13 are why the rest of this page exists.

Priya N. — "Best experience we've had."closed

Tom R. — "On time, clean work."closed

Marcus T. — "No update on the delay, had to call twice."needs a call

Fulfillment intelligence

Every service business has a day satisfaction starts to fall. Canopy finds yours.

Traced by order type, from your own data, with the reason attached. Sample

Day 1Day 4Day 7Day 10Day 14

The finding

Installs over four days lose 0 points of satisfaction.

ORDER TYPEInstall

TURNS BAD ONDay 4

RESPONSES SAYING SO0 of 24

"Nobody called to tell me it was delayed. I had to chase it twice."

The fix, in your words: call install customers on day three, before they call you. Repairs don't need it — they're steady all the way out.

Getting started

Two ways to run it. Pick the one your business can actually support.

One works in five minutes and needs nobody's permission. The other knows exactly who said it and why. Most people start with the first and move up when they're ready.

A QR code 5 minutes · no setup

A QR code on the invoice, the counter, or a card at the door. Customers scan it and answer one question. You get honest ratings and real comments, read and sorted, with the trend for every location.

What you don't get is a name. Responses are anonymous, so there's no one to call back and no order-level detail. For a lot of businesses that's exactly enough.

Needs: nothing at all
Live: immediately
You get: ratings, comments,
sentiment, trend by location
You don't get: callbacks,
order types, fulfillment timing

Connected to your jobs Under an hour, once

Your job system pings a Canopy address whenever a job is marked complete — that's a webhook, and most systems have one built in. You paste a URL into their settings, tell it which fields carry the name and email, send a test, done. Nothing to install and nothing to maintain.

After that the survey sends itself, to the right customer, tagged with the job. A bad response now has a name and a phone number, and you can see which job types start losing you stars.

Needs: a login to your job
system with settings access
Live: the same afternoon
You get: everything above, plus
names, callbacks, order types,
fulfillment intelligence
Setup help: included, always

If it goes sideways

Do it yourself in about forty minutes, or wave the white flag and we'll get on and do it with you. Not your job? Forward it to whoever it is and we'll deal with them instead. No charge, any plan, and no pitch — you already bought it.

Delivery

Use the dashboard. Or never open it.

Nothing important lives behind a login. You decide where it goes and how often you hear from us.

Send it to , .

↑ click either word

How we compare

A score tells you something's wrong. We tell you why, and hand you the fix. Wild, we know.

Heavyweight

Research platforms

Built for research teams, not daily ops
Scores and dashboards, little context
5 to 10 times the cost, plus a "let's hop on a call"
Weeks of implementation before the first response

canopytech

What you actually need

Flags the customer about to leave, same day
Finds the day satisfaction starts slipping, and why
Writes the fix, not just the score
Collecting in 5 minutes, connected in under an hour

Lightweight

Generic survey builders

Collects scores, nothing more
No sense of what's actually going wrong, which is sort of the whole job
Charges you per survey sent, answered or not

Pricing

Pay monthly. Cancel anytime. Nothing hidden, unlike your last vendor.

Metered on responses you actually receive, not surveys sent — so we're not charging you for messages nobody answered. No contracts, no setup fees, 30 days free on every tier.

Go over your cap and nothing stops. We'll tell you and you can move up, or not.

QR only

Scan

$49/mo

BILLED MONTHLY

250 responses / month

Ratings and comments from a QR code. Anonymous, and enough for a lot of businesses.

1 location, 1 user

Comments read and sorted

Sentiment and mismatch catching

Weekly digest

No names or callbacks

No order types

Start free →

Owner-operator

Starter

$149/mo

BILLED MONTHLY

500 responses / month

Every response tied to a real customer you can call back.

1 location, 2 users

Everything in Scan

Names and callbacks

Job system connected

Order types and filtering

Email alerts, same day

Start free →

Best value

For growing teams

Plus

$249/mo

BILLED MONTHLY

1,500 responses / month

Know when a customer is at risk before they say so directly.

1 location, 5 users

Everything in Starter

Fulfillment intelligence

Slack and Teams alerts

Follow-up logging

Start free →

Multi-team

Growth

$649/mo

BILLED MONTHLY

5,000 responses / month

Route the response to whoever owns the fix.

5 locations, 15 users

Everything in Plus

Department routing

SMS alerts

Per-location dashboards

Start free →

Multi-location

Business

$1,499/mo

BILLED MONTHLY

Unlimited responses / month

One dashboard, every location, each with its own routing.

Unlimited locations and users

Everything in Growth

Priority support

Onboarding session for your team

Start free →

Questions, answered

No surprises. Here's what you're actually signing up for.

What if I can't touch our CRM settings?+

Then use the QR code — five minutes, nobody's permission needed. You'll get honest ratings and comments, just not names. Connect your jobs later if you want callbacks and order detail.

How long does setup take?+

Five minutes to be collecting with a QR code. Connecting your job system is about forty minutes of pasting a URL and mapping a few fields — under an hour either way.

Do I have to use the dashboard?+

No. Pick email, Slack, or your CRM, pick how often, and everything that matters comes to you. The dashboard is there when you want the full picture.

What happens after the 30 day trial?+

You won't be charged until the 30 days are up. Cancel before then and you pay nothing. That applies to every tier, including Scan.

What actually is a webhook?+

A message your job system sends out on its own when something happens. We give you a URL, you paste it into your system's settings under "webhooks" or "notifications", and every completed job pings us with the customer's name and email. No software to install, nothing running on your machine, and nothing to maintain afterwards.

What counts as a response?+

Someone answering. A survey that goes out and gets ignored costs you nothing — we only count the ones that come back, because those are the ones we read.

What happens if I go over?+

Nothing stops. We'll email you and you can move up a tier or stay where you are. Cutting off your feedback in your busiest month would be a strange way to help.

Do I have to talk to a salesperson?+

Never, to buy. Pricing is public and signup is self serve. The only call we'll offer is a setup session after you're already in, and only if you want your job system connected.

canopytech

Detach and retain for your records

Product

What you get·Delivery·Fulfillment·Compare·Pricing

Account

Start free·Log in·FAQ

Legal

Privacy·Terms·SMS Terms·Refunds·Cookies·Do Not Sell·Accessibility

Support

support@canopytech.io

Address

7901 4th St N, Ste 300
Saint Petersburg, FL 33702-4305

Contract length

NONE